Your Opportunity:
At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information the Administrative Support III/ Switchboard Operator is responsible for telecommunication services in the facility; answers and directs incoming and outgoing calls, and emergency lines. Essential functions of the position: Answers all switchboard calls in a pleasant courteous manner. Transfers calls to appropriate person or department with accuracy. Utilizes the overhead paging system or pocket paging system to disseminate information. Answers Emergency Code Phone and announces Emergency Response Codes via overhead paging. Provides updates to on-call schedules for various physicians and departments. Consistently ensures that protected health information remains private and confidential, in accordance with Health Information Act (HIA) and other privacy legislation in effect, the incumbent shall comply at all times with AHS’s Information Privacy & Information Security policies. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Patient Information shifts are included in these rotations. Performs other related clerical duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.
Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Switchboard & Patient Information
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details