Your Opportunity:
Reporting to the Supervisor Registration, Switchboard and Patient Information (RSPI) at the Sheldon M Chumir Health Centre, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Registration and Patient Information. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, Long Term Care accommodation fees/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Maintain the integrity of patient records (prep, scan, verify & validate and auditing & remediation) in Records Management. Other duties as assigned in the Registration Department.
Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management - Registration, Switchboard & Patient Information
• Primary Location: Sheldon M Chumir Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details