Your Opportunity:
Adult Community Services provides a wide range of addiction and mental health treatment to the residents of Edmonton and surrounding suburban areas. The ACS program adheres to the Edmonton Zone Addiction & Mental Health Principles of Care providing quality, client focused, recovery based, concurrent capable, culturally appropriate care to those seeking supports/services within Addiction and Mental Health. Services are offered to clients and their families in the least intrusive and most appropriate manner and include assessment, individual and group treatment, and consultation. Interventions may be done in the clinic, community, or in a client’s home, dependent on the identified needs. You will be the first point of contact clients have with the clinic & our services. You will provide professional, knowledgeable, welcoming, & engaging reception for clients, visitors, & staff. You will be responsible for the provision of administrative support including coordination of client & multiple provider appointment scheduling, advanced administrative services, & complex coordination of schedules/activities. Additional duties will also include managing & tracking incoming client referrals, maintenance of work queues, payroll management & other duties as assigned. You will have an awareness of the Mental Health Act & Community Treatment Orders Legislation & prepare the required forms associated. You will respond to difficult client issues & complaints in a polite, professional, appropriate manner & be aware of emergency procedures when dealing with difficult clients. You will utilize critical thinking skills when directing emergent client calls. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.
Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Acute Care Alberta: N
• Primary Care Alberta: N
• Recovery Alberta: Y
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Adult Community Services Churchill Square Clinic
• Primary Location: Addictions Services Edmonton
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details