Your Opportunity:
An exciting opportunity exists to showcase and grow your skills by joining our dynamic, Pain & Symptom team within the Cross Cancer Institute as an Administrative IV Clerk. This is an amazing opportunity to support palliative care and symptom management patient delivery. The successful UC will deliver high quality customer service. In this position, it is essential that the representative be able to prioritize, make independent decisions, work independently, be able to handle conflict and difficult situations, and have a high level of problem-solving skills to meet the needs of our patients and team members, while aligning with best practices. The UC will demonstrate professionalism and organization in performing clerical and booking duties in an environment that demands detail. These duties include answering telephone calls, booking appointments, monitoring and actioning workqueues, and reviewing templates. You will be instrumental in facilitating communication between multidisciplinary team members, departments, patients and families while maintaining patient confidentiality. As a front-line contact, the UC will possess excellent verbal and written communication skills with the ability to multitask, utilize Connect Care fully, and to be instrumental in quality improvement processes enhancing patient access. In joining our progressive team, you will be open to providing and receiving constructive mentorship and to coaching opportunities to achieve the best in patient focused care. Importantly, your career will be supported by a dedicated leadership team that values and promotes a culture of continuous learning and service improvement. This team provides care to patients from Northern Alberta. Our passionate medical teams, staff and volunteers strive to deliver compassionate and advanced care, making a daily difference in the lives of patients and families.
Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Cancer Care Alberta
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Symptom Control & Palliative Care
• Primary Location: Cross Cancer Institute
• Location Details: As Per Location
• Multi-Site: Not Applicable

Please refer the Job description for details