Alliance Global Solutions is seeking a detail-oriented and organized Administrative Support Specialist to join our team in Nashville, Tennessee. This role is crucial in managing accurate, project-specific billing for a high-volume last-mile fiber optic installation company. You will work closely with field technicians, program managers, and clients to ensure seamless billing processes, compliance with pricing agreements, and timely revenue generation. This is a unique opportunity to combine financial expertise with project coordination in a fast-paced, growth-oriented environment.

QUALIFICATIONS:

• Strong attention to detail and ability to manage complex billing processes.
• Proficiency in accounting or billing software (e.g., QuickBooks, Service Titan, or similar).
• Excellent communication and problem-solving skills.
• Familiarity with construction, service industries, or project-based billing.
• Drug Test, MVR Check and Background Check Required
• Preferred Experience:
• 3+ years of experience in billing, accounts receivable, or a similar role.
• Experience with field service management or construction operations.
• Knowledge of fiber optic installation or other utility-based industries is a plus.
  Education:
  Bachelor’s degree in accounting, Business Administration, or a related field preferred but not required.

KEY RESPONSIBILITIES:

1. Billing and Invoicing

• Generate accurate and detailed invoices based on predefined pricing agreements and job configurations.
• Ensure all job data (e.g., technician reports, photos, and checklists) aligns with invoicing requirements.
• Manage weekly and monthly billing cycles to meet client deadlines.

1. Job Cost Verification

• Cross-reference technician field reports with job pricing structures to validate costs and identify discrepancies.
• Ensure additional billable services (e.g., hardscape work, trenching) are captured and reflected in invoices.

1. Client Communication

• Serve as the main point of contact for client billing inquiries, adjustments, and dispute resolution.
• Provide detailed billing summaries and reports as needed.

1. Data Accuracy and Auditing

• Regularly audit invoices to ensure compliance with client agreements and minimize errors.
• Identify trends in billing discrepancies and recommend process improvements.

1. Collaboration with Field Teams

• Communicate with technicians to clarify job details, resolve missing information, and ensure documentation is complete.
• Train field crews on data submission requirements to streamline billing accuracy.

1. Reporting and Analysis

• Generate monthly billing and revenue reports for management review.
• Track key performance indicators (e.g., invoicing turnaround time, billing error rates).

THIS POSITION IS IDEAL FOR A PROFESSIONAL WITH A MIX OF FINANCIAL EXPERTISE AND A PROJECT-ORIENTED MINDSET. BY ENSURING ACCURACY AND EFFICIENCY IN BILLING, YOU WILL PLAY A PIVOTAL ROLE IN DRIVING THE COMPANY’S PROFITABILITY AND CLIENT SATISFACTION.

Job Type: Full-time
Pay: $52,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Nashville, TN 37206 (Required)

Ability to Relocate:

• Nashville, TN 37206: Relocate before starting work (Required)

Work Location: In perso