Job Title: Administrative Support Supervisor
Department: Administrative Support
Reports To: Operations Manager
Last Modified: September 2025

JOB SUMMARY

The Administrative Support Supervisor is responsible for leading the administrative support team to ensure efficiency, accuracy, and alignment with organizational goals. This position assists in developing and evaluating administrative processes and procedures, training, leads and motivates team members, and ensures compliance with company standards. The Administrative Support Supervisor also performs daily clerical and billing tasks, manages insurance claims and patient accounts, and supports the organization in delivering excellent service to patients and providers.

REQUIRED SKILLS AND COMPETENCIES

• Strong verbal and written communication skills to convey information effectively.
• Active listening and empathy in interactions with patients and team members.
• Strong critical thinking and problem-solving abilities.
• A proactive, service-oriented mindset, with a willingness to support patients and colleagues.
• Ability to identify and address potential problems or inefficiencies.
• High level of organizational skills and attention to detail in administrative and billing processes.
• Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• Office administration: 3 years (Required)

Work Location: In perso

• Uphold and model the company’s core values.
• Perform all duties of Administrative Support team members, including receptionist and insurance specialist roles, while training, supervising, and motivating staff across various locations.
• Possess a comprehensive understanding of organizational workflows and how the administrative support department contributes to company success.
• Collaborate with executive leadership to develop departmental goals and effectively communicate them to administrative support staff.
• Assist in developing departmental budgets, review expense and billing reports, and ensure accuracy before submission to accounts payable.
• Maintain employee records, manage staff schedules, and report timecard details to payroll.
• Communicate and coordinate effectively with leaders across other departments or locations.
• Review, enhance, and ensure the implementation of front desk, billing, and checkout procedures; conduct training as needed.
• Oversee insurance claims processing, patient account resolution, and collection activities to ensure accuracy and timeliness.
• Maintain positive relationships with insurance companies, credit agencies, and external healthcare providers, particularly regarding referrals, claims, and billing inquiries.
• Participate in leadership training and professional development; occasional travel is required.
• Perform other duties as assigned or modified by the company.