JOB DESCRIPTION:

Join Our Team at the Nebraska DMV!
Do you enjoy helping people from all walks of life? Are you looking for a career in a solution-focused, cooperative environment? If so, we invite you to join our team at the Nebraska Department of Motor Vehicles (DMV).
This position offers a unique opportunity to serve the public in person, online, and over the phone. You’ll be part of a fun, supportive team in a progressive state government department. No prior experience necessary—comprehensive on-the-job training is provided!

Why You’ll Love Working Here

• Excellent benefits package, including:

o 13 paid holidays
o 12 vacation days and 12 sick days per year

o A generous 156% retirement match by the State

• A supportive and inclusive work culture
• Opportunities for professional growth and advancement
• Make a real impact on road safety and public service in Nebraska

What You’ll Do

As a member of the Financial Responsibility Division, you’ll help keep Nebraska roads safe by supporting key compliance and safety efforts. Job duties could include, but are not limited to:

• Processing Commercial Driver’s License (CDL) disqualifications, ensuring all actions are taken in accordance with federal and state regulations
• Analyzing motor vehicle crashes to determine whether driver’s license suspension is appropriate under Nebraska law
• Communicating with insurance companies to verify crash-related coverage and determine eligibility for license suspension
• Responding to the public through multiple channels, including:

o Live Chat from the DMV website
o Phone inquiries

o In-person customer service at the DMV office

• Reviewing and verifying records, including driving history, court documents, crash reports, and insurance information
• Collaborating with a 13-person team focused on identifying drivers with unsafe histories and taking appropriate action
• Maintaining accurate documentation of case actions, communications, and findings

Requirements / Qualifications :
Minimum Qualifications: (Applicants will be screened for possession of these qualifications. Applicants who need accommodation in the selection process should request this in advance.)
Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.

Preferred: Education or experience in one or more of the following areas is helpful (but not required):

• Business administration, Accounting, Research or data analysis, Customer service, Technical support
• Customer service-oriented with strong communication skills
• Detail-oriented , organized, and able to prioritize tasks
• Technically proficient with common software (e.g., Microsoft Word, Excel, databases)
• Eager to learn, grow, and contribute

OTHER REQUIREMENTS:

• Must pass fingerprinting and a background check conducted by the Nebraska State Patrol

KEY SKILLS & ATTRIBUTES

• Keen eye for detail and accuracy
• Ability to manage multiple tasks and deadlines
• Excellent verbal and written communication
• Patience and empathy when assisting frustrated customers
• Strong sense of responsibility and reliability
• Efficient and accurate typing skills
• Commitment to ethical use of state resources

• Processing Commercial Driver’s License (CDL) disqualifications, ensuring all actions are taken in accordance with federal and state regulations
• Analyzing motor vehicle crashes to determine whether driver’s license suspension is appropriate under Nebraska law
• Communicating with insurance companies to verify crash-related coverage and determine eligibility for license suspension
• Responding to the public through multiple channels, including