Key Responsibilities

• Coordinate the scheduling, logistics, and delivery of global training programs, ensuring all facilitators, materials, and platforms are prepared and aligned.
• Draft and send professional email communication to clients, trainers, vendors, and internal stakeholders
• Liaise with training venues, suppliers, and partners to ensure timely delivery of materials, resources, and services.
• Work closely with internal teams (operations, marketing, training support) to ensure seamless execution of all program-related tasks.
• Monitor program timelines, identify potential issues, and escalate concerns when necessary.
• Maintain accurate records of training sessions, attendance, evaluations, and client feedback.
• Prepare internal and client-facing reports summarizing program outcomes and performance.
• Provide exceptional service to clients and participants by addressing inquiries, resolving issues, and offering timely updates.

Qualifications

• 3–5 years of experience in administrative coordination, project coordination, or training operations — preferably within the training, consultancy, or education sector.
• Strong communication skills in English (written and verbal), with the ability to maintain a polished and professional tone.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple programs simultaneously.
• Proficiency in communication and productivity tools, including Zoom, Microsoft Teams, Google Workspace, and Microsoft Office Suite.
• Ability to work independently, prioritize tasks effectively, and manage responsibilities with minimal supervision.
• A proactive, solutions‑oriented mindset with the ability to adapt to a dynamic, international work environment.
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