Due to rapid expansion, This company is looking to recruit a new team to manage a range of additional services offered to our clients. This role is for an Apprentice Administrator with some knowledge (preferred) of Excel skills, supporting our Operations Team to ensure clients always receive exceptional service levels.
Reporting to the Team Senior and working alongside the Administration Team, your role will include handling customer queries, providing regular reporting, data manipulation and involvement, as required, within the billing function of the account.

REQUIREMENTS

• Excellent attention to detail
• Organised and able to time manage and prioritise workload where required
• Some knowledge in Excel preferred

EDUCATION:

• GCSE grade C Maths and English or equivalent (required)

• Digitising of supplier communications
• Upload of invoice data direct into client systems
• Working within the Operations Team to ensure accounts meet the required monthly targets.
• Manipulating data within Excel, to present the correct format for import to internal and client systems
• Understanding all designated customer accounts, pricing and billing processes.
• Liaising with energy suppliers which include submitting meter reads, terminations, identifying suppliers and any other support related to their meters
• Communicating via email and phone with customers and sending/ following up on quotes, updates, handling escalations & day-to-day queries as required.
• Management and updating of our databases
• Liaison with the Operations team to ensure client objectives / SLAs are met