Your duties as the Patient Coordinator / Sales Support Administrator include:

• Patient Enquiry Management: Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels
• Patient Journey Coordination: Guide patients from initial enquiry and consultation booking through to treatment coordination, follow-up and ongoing engagement
• Appointment Scheduling: Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience
• Service Information: Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician
• Relationship Building: Build strong patient relationships that encourage trust, repeat visits, referrals and long-term loyalty
• Enquiry Follow-Up: Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversion
• Sales Support: Support lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activity
• CRM Administration: Maintain accurate CRM records, next actions and follow-up dates so that viable enquiries are not lost
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Your duties as the Patient Coordinator / Sales Support Administrator include:

• Patient Enquiry Management: Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels
• Patient Journey Coordination: Guide patients from initial enquiry and consultation booking through to treatment coordination, follow-up and ongoing engagement
• Appointment Scheduling: Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience
• Service Information: Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician
• Relationship Building: Build strong patient relationships that encourage trust, repeat visits, referrals and long-term loyalty
• Enquiry Follow-Up: Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversion
• Sales Support: Support lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activity
• CRM Administration: Maintain accurate CRM records, next actions and follow-up dates so that viable enquiries are not lost
•