We are seeking a friendly, organized, and professional Receptionist/Administrator to join our accounting office. This dual-role position involves being the first point of contact for clients, handling day-to-day administrative tasks and supporting the accounting team to ensure smooth and efficient office operations.

Reception Duties:

• Greet clients and visitors in a professional and courteous manner
• Answer and direct incoming phone calls and emails
• Schedule and confirm appointments
• Maintain a clean and welcoming reception area
• Receive and distribute mail, packages, and other correspondence

Administrative Support:

• Prepare and maintain client records and files, both electronic and paper-based
• Assist with data entry, scanning, and document preparation
• Monitor and order office supplies as needed
• Assist with client communications
• Maintain calendars, meeting schedules, and deadlines for the team
• Support the accountants with ad hoc tasks.
• Ensure compliance with regulations and arrange PAT Tests, servicing, repairs etc. for Penzance and other offices.

REQUIREMENTS FOR THE ROLE

• Proven experience in a receptionist, administrative or office support role (experience in an accounting or professional services environment is a plus)
• Strong communication and interpersonal skills
• High level of professionalism, discretion, and confidentiality
• Excellent organisational and multitasking abilities
• Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with accounting software (e.g., Sage, Xero, QuickBooks) is advantageous
• Ability to work independently and as part of a small team

Reception Duties:

• Greet clients and visitors in a professional and courteous manner
• Answer and direct incoming phone calls and emails
• Schedule and confirm appointments
• Maintain a clean and welcoming reception area
• Receive and distribute mail, packages, and other correspondenc