Job Title: Administrator, Call Centre
Department: Whistler.com
Position Status: Full Time, Year Round
About Whistler.com
Working alongside Tourism Whistler, Whistler.com aims to enhance the guest experience by providing a superior one-stop-shop for Whistler, where visitors can complete the entire consumer path-to-purchase journey, from discovering Whistler, to planning their vacation, and finally, to booking their trip.
We love where we live and we bring that energy and passion to everything we do. We’re a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we’re proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.
What We Offer
We like to make work meaningful and to live life fully. Join the team at Whistler.com and Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We’re looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.

• Monitor the shared reservations inbox by responding to inquiries and directing emails to appropriate team member
• Respond to guest inquiries via online chat, maintaining exceptional service levels and providing accurate information
• Handle informational calls and direct booking-related questions to Travel Consultants when needed
• Conduct proactive follow-ups with guests to confirm booking details and ensure reservation accuracy
• Assist in identifying and resolving discrepancies in bookings or payments to support a seamless guest experience
• Contribute to the achievement of team service level goals by ensuring timely handling of guest communications and internal request
• Maintain clear, professional, and collaborative communication with guests, vendors, and internal team
• Respond to all guest inquiries promptly and courteously, ensuring a positive and efficient experience
• Utilize the Surprise and Delight budget to deliver unexpected, personalized touches that enhance guest experienc