Job Title: Administrative Support Assistant
Location: The Willows (Wisbech)
Job Type: Full-time 40 hours
Department: Administration
Pay: £14.75

JOB SUMMARY:

We are looking for a compassionate, detail-oriented Administrative Support Assistant to join our team at The Willows in Wisbech. In this role, you will provide vital administrative support to ensure the smooth running of our care home operations. Your responsibilities will include assisting with resident records, managing communication, and supporting our team with day-to-day tasks in a caring, professional environment.

REQUIREMENTS & QUALIFICATIONS:

Previous experience in an administrative or support role, ideally within a healthcare or residential care setting.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant office software.
Strong organizational and time-management skills with the ability to prioritize tasks.
Excellent verbal and written communication skills.
Ability to handle sensitive information with confidentiality and professionalism.
A compassionate, friendly, and positive attitude with a genuine interest in supporting others.
Flexibility and a proactive approach to assisting various departments and tasks.

Manage resident records, ensuring they are accurate, up-to-date, and stored confidentially.
Answer phone calls and respond to inquiries from families, visitors, and staff.
Schedule appointments and coordinate meetings for the care team.
Assist in the preparation and distribution of care plans and reports for residents.
Maintain office supplies and ensure the care home is well-equipped.
Assist with payroll, processing invoices, and financial documentation.
Support the recruitment process by scheduling interviews and assisting with onboarding.
Coordinate training and development schedules for staff.
Assist with organizing events and activities for residents.
Maintain a welcoming and supportive environment for visitors, residents, and staff.