INTERNAL

We are seeking an enthusiastic and experienced administrator to join us in our friendly and proactive Community Nurse Team. The Administrator’s primary function will be to support the Penwith Community Nursing Team based in Hayle. There may be an expectation to cover elsewhere in the locality due to capacity and demand on services.
The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and document management.
Support to the team will include manage appointments, inputting onto rosters, monitoring and maintaining registers and databases and ordering of stock and equipment. The ability to travel independently between offices is required.

MAIN DUTIES OF THE JOB

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.

• Managing referrals to the team via electronic systems and clinical record keeping systems
• Arranging meetings, preparing agenda, Note taking and distributing papers
• Support clinical staff by liaising with patients, gathering information for clinical staff from MDT and using electronic systems to ensure safe and effective communication
• Assist with HR , Workforce and recruitment paperwork
• Act as first point of contact for telephone enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
• Answer telephone, deal with enquiries, direct as appropriate, maintain accurate messages and forward to relevant person/department
• Sorting and management of incoming mail and stock deliveries.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.