DESIRABLE ATTRIBUTES

• Prior control room or alarm monitoring experience.
• Confidence in handling time-sensitive incidents with composure.
• Customer-focused approach with strong interpersonal skills.
  If you thrive in a fast-paced environment and take pride in delivering high-quality service and administrative support, we would love to hear from you.
  Job Types: Full-time, Permanent
  Pay: £14.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Security: 3 years (preferred)

Licence/Certification:

• SIA (preferred)

Work Location: In perso

ROLE OVERVIEW:

We are seeking a detail-oriented and proactive Administrator / Control Room Operator to join our operations team based in Wolverton, Milton Keynes. This role involves monitoring and managing alarm activations, coordinating security related services, liaising with clients and performing various administrative duties to support the effective operation of our control room and wider security services.

KEY RESPONSIBILITIES:

• Review and approve vacant property inspection reports, ensuring timely completion and accuracy.
• Check and verify alarm activation reports nationwide, ensuring all required data (e.g, HALO numbers) is present for end-of-month billing.
• Coordinate third-party access requests for vacant properties.
• Create and modify Zoho forms, and administer Zoho Desk for task management.
• Communicate with clients in both written and verbal formats, delivering a high standard of service.
• Monitor alarm activations using control room software and take appropriate actions.
• Compile reports and perform statistical analysis on alarm response times.
• Arrange scheduled service visits for CCTV, intruder, and fire alarm systems.
• Book engineers for emergency call-outs as needed.
• Support the management team with additional administrative tasks as required.

ROLE REQUIREMENTS:

• Proficient in Microsoft Office applications including Word, Excel, Outlook
• Comfortable using various software and database systems (Zoho experience desirable but not essential).
• Strong organisational and problem-solving skills with the ability to prioritise effectively.
• Excellent attention to detail and accuracy in documentation.
• CCTV SIA licence (or willingness to complete the course for the right candidate).
• Able to work independently and collaboratively within a team.
• Full UK driving licence.
• Minimum of 3 years’ experience within the security industry.