• The role of claims coordinator is to support the team with general adhoc tasks to assist in the administration and progressing the claims to closure.
• This will involve taking calls and updating casefiles including general correspondence with suppliers and service providers.
• The role will involve raising payments and dealing with invoices.
• Support the team with administrative tasks
• Take telephone calls and respond to queries and noting the casefile
• Complete CRU Registrations
• Receive and make telephone calls where applicable.
• Respond to telephone queries.
• Accurately input data
• Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
• Dealing with and liaising with insurers and policy holders as appropriate.
• Actively seek to develop oneself and take responsibility for your own training and development
• Some Insurance experience is essential
• Excellent customer service, organisational & communication skills
• Team player
• I.T and typing skills
• Team focused – working with colleagues throughout the business
• Reactive – responding to daily workloads
• Proactive – making sure KPI’s and SLA’s are met
• Full understanding of internal systems
• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.

Please refer the Job description for details