Administrator - Customer Care

at  WESCO

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

QUALIFICATIONS:

• High School Degree or Equivalent required; Associate’s degree preferred
• Administrative experience
• Ability to multi-task
• Strong verbal and written communication skills
• Strong computer skills, including in Microsoft Office
• Ability to work in a team environment
• Attention to detail
  Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
  Los Angeles Unincorporated County Candidates Only : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Responds and acts on submittals within Sales Portal in specified time periods of request.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight claims and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and Wesnet security reports.