Administrator - Customer Care

at  WESCO

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

QUALIFICATIONS:

• High School Degree or Equivalent required; Associate’s degree preferred
• Administrative experience
• Ability to multi-task
• Strong verbal and written communication skills
• Strong computer skills, including in Microsoft Office
• Ability to work in a team environment
• Attention to detail
  Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. We are an Equal Opportunity and Affirmative Action Employer.
  At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
  Our company’s greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups , comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
  Learn more about Working at Wesco here and apply online today!
  Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company

• Act as a single point of contact representing Operations, interact with all internal departments & external vendors to provide a exceptional customer service, focusing on request fulfilment, problem resolution and proactive identification and correction of errors, contributing to the overall improvement of operational performance for the end customer.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
• Responsible for ensuring all requests submitted to the Central Operations live call log (CREST/SERVICE NOW or other workstream tools) are assigned, routed to the correct department, followed up, resolved and closed within the agreed SLA.
• Responds and acts on submittals within Sales Portal in specified time periods of request.
• Responsible for monitoring the responses provided by each departments throughout the business to ensure that the content is clear, concise and of a high quality before the logs are rerouted and or closed.
• Responsible for expediting inbound deliveries and outbound orders, track deliveries & follow up failures, resolve picking and shipping errors raised by customer & maintaining accurate records following established guidelines
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight claims and runs credit memo when appropriate.
• Works with Financial Services to clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies.
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and wesnet security reports.