Administrator & Customer Service Co-ordinator at Pure Human Resources

Winchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

12.71

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Scheduling, Communication Skills, Organizational Skills, Microsoft Office, Data Entry, Diary Management

Industry

Maritime Transportation

Description

Junior Customer Service Representative Winchester, SO21 2DY (rural location) Full time, permanent (8am-5pm) Salary: £10.75-£12.71 per hour Competitive benefits package Supporting a growing local business built on service and reliability Our client, Roost Heating, is a fast-growing plumbing and heating company covering Winchester, Eastleigh, Romsey and the surrounding areas. Known for delivering reliable service and building strong customer relationships, the business continues to grow through reputation and customer trust. They are now seeking a Junior Customer Service Administrator to join their friendly team and support the day-to-day coordination of customer enquiries, engineer schedules and administration. This is an excellent opportunity for someone looking to begin a career in administration or customer service within a supportive and growing business. Full training will be provided. Junior Customer Service Administrator, the role: • Answering incoming customer calls and responding to emails • Booking annual servicing appointments and breakdown visits • Supporting the scheduling of engineer diaries and workloads • Updating internal systems and maintaining accurate records • Providing customers with updates regarding appointments and engineer visits • Supporting engineers and the wider team with administration tasks • Assisting with customer queries in a professional and friendly manner • Supporting the smooth day-to-day running of the business • Assisting with general administration duties as required Junior Customer Service Administrator, the person: • Friendly and confident communication skills • Good organisational skills and attention to detail • Basic PC and Microsoft Office skills • Positive attitude and willingness to learn • Able to work well within a busy team environment • Reliable, proactive and customer-focused approach • Good local geographical knowledge of Winchester, Eastleigh, Romsey No previous administration experience is required as full training will be provided. Please note: Applicants should be based within the local area as applications from outside the region will not be considered. This is in a rural location so own transport is essential. Junior Customer Service Administrator, the benefits: • Full training and ongoing support • 25 days holiday increasing with service • Company pension scheme • Employee discount • Private medical insurance • Long-term opportunity within a growing local business • Supportive and friendly team environment Pure Human Resources Limited works in partnership with Roost Heating in providing Recruitment support. No applications from agencies please.

Responsibilities

The role involves managing customer enquiries via phone and email and coordinating engineer schedules and appointments. It also includes general administrative support to ensure the smooth day-to-day operation of the business.