BookMyGarage are looking to hire a Customer Support Manager, based in our prestigious offices at 1000 Lakeside, Portsmouth.

CUSTOMER SERVICE ADMINISTRATOR

Over 9 million drivers have compared local prices to book an mot/service or repair at over 8,500 independent and franchise garages at BookMyGarage.com.
In addition to driving online bookings, we also assist independent garages with best in market tech and marketing solutions to drive more of their local market share. Our client reporting systems are arguably the best in the market.
We are looking for a Customer Support Manager to join our amazing team. You’ll be comfortable speaking on the phone to our garages and consumers as well as being an excellent administrator.
The role is based in our offices at Lakeside, North Harbour, Portsmouth.
£25-£26k basic Plus Bonus

JOB DESCRIPTION

We are looking for a Customer Support Manager who is excellent at administration to join the growing team. The key responsibilities of the role is to support with our garages and consumers, resolve queries and enquiries via telephone and email. Welcome new garages to the platform and ensure the receive exceptional service. Exceed given KPIs and administrate accurately using the CRM system. Support with ongoing projects within the business.
The role is a fantastic place to start and learn about Book my Garage. As an expanding organisation there will be many opportunities to develop and grow with the company

PERSON SPECIFICATION

· Confident in speaking with businesses and building lasting relationships.
· Have a flair for speaking on the phone.
· An accurate administrator
· Be a team player, seeking to deliver excellence for our customers.
· Able to juggle multiple tasks whilst maintaining accuracy.

ESSENTIAL SKILLS AND EXPERIENCE

· Proven experience as an Administrator or similar role.
· Strong verbal and written communication skills.
· Ability to work in a fast-paced team environment.

You will enjoy being able to:

• Take incoming phone calls and resolve queries.
• Deal with Bookings for new garages, ensuring any issues are resolved.
• Support both clients (garages) and customers (drivers)
• Monitor emails and responding to queries
• Update databases and Administration duties as required
• Work to a high standard within KPIs given.
• Suggest improvements in all areas as you see fit

Desired skills

• Working as part of a team in a customer service environment
• Strong Verbal and written communications skills
• Friendly manner and can-do attitude
• Ability to work on own initiative and prioritise tasks
• Take pride in being efficient at assisting new garages to understand how we can help their business grow, by utilising the best in breed software to their advantage.

Job Types: Full-time, Permanent
Salary: £25,000.00-£26,000.00 per year
Job Type: Full-time
Pay: £25,000.00-£26,000.00 per year

Additional pay:

• Quarterly bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Flexitime
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Portsmouth: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

· Serve as a lead contact for incoming enquiries by phone and email.
· Support garages with upcoming bookings be proactive and resolve issues.
· Utilise the Book my Garage CRM system and record information accurately.
· Support with ad hoc projects as required.
· Administrate using our in house CRM and Microsoft office – word, excel, powerpoint, outlook.