Position: Release Of Information Specialist
Department: Health Records
Posting ID : 4150
Status: Casual
Role Level: PG05 - $28.42 - $35.54
Site: Credit Valley Hospital and Mississauga Hospital (ON-SITE)
Shift: Monday to Friday 8am to 4pm
Posted: September 4,2025
Internal Deadline: September 11,2025
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
Reporting to the Manager, Health Records in the Clinical Systems and Informatics (CSI) team, the successful candidate is a highly motivated individual that will be responsible for supporting Release of Information requests from circle of care, patients and all other 3 rd party requestors as well as other additional tasks as assigned by management. The employee will utilize all available resources to provide excellent customer service and collaborate with members of the Health Records and CSI teams to improve the customer experience. The CSI team is within the Quality, Risk, and Practice Division and aims to improve the experience for both the patient and the healthcare team.
- Responsible for releasing patient information to authorized recipients while ensuring security of patient information from unauthorized requestors
- Extensive interaction with external agencies, law offices, other hospitals, health care agencies, patients and their families
- Accountable for productivity and accuracy of all ROI requests completed
- Responsible for promoting confidentiality & privacy awareness
- Co-ordinate requests for patient access to their health information
- Collection of payment for release of information as per Trillium Health Partners – Release of Information fee schedule
- Court attendance as required
- Exercises judgment and resolves issues related to ROI
- Builds relationships with our internal and external customers
- Has an understanding and demonstrates the strategic priorities and core commitments
- Requires ability work on site at multiple locations
- Other duties as assigned
QUALIFICATIONS:
- Graduate from approved Health Information Management Program
- Certification with the Canadian College of Health Information Management (CCHIM formally known as CCHRA)
- Knowledge of various legislation pertaining to release of personal health information (Personal Health Information Protection Act, Public Hospitals Act, Mental Health Act, Coroner’s Act, Vital Statistics Act, Consent to Treatment Act)
- Proficient in Epic, Meditech, Muse and other hospital systems
- Excellent customer service, interpersonal, decision making, problem solving and analytical skills
- Attention to detail, organized and ability to concentrate in a fast pace environment
- Working knowledge of Microsoft applications
- Active member in good standing with CHIMA
- A customer service, professional and friendly attitude combined with a positive work performance and attendance record
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
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