At Fire Safe Services, we don’t hire you based on your job title. Titles can be misleading and rarely tell the full story of your skills and experience. Instead, we’re on the lookout for exceptional individuals who can demonstrate their expertise in the areas outlined below. You don’t need to tick every box; if you can confidently discuss some of the experience we’re after, then we’d love to hear from you. We won’t overlook talent just because your career path doesn’t follow a traditional trajectory.
What sets us apart is our commitment to seeing beyond your CV. We invest in people who are ready to grow with us and want to be part of a company that genuinely values their potential. Many organisations talk about growth, but we’ve already achieved significant milestones, and we’d be thrilled to share our journey with you. Let’s start the conversation.
The role we’re hiring for is an Administrator to join our team based in our Bromsgrove office. You’ll provide administrative support the operations and service teams which involves coordinating administrative processes related to fire alarm, intruder alarm, CCTV, access control, and other life safety systems. The ideal candidate will ensure smooth day-to-day operations by managing scheduling, documentation, compliance records, customer service, and communication between departments and clients.

CAN YOU SHOW EXPERIENCE IN SOME OF THESE AREAS?

• Proven experience in an administrative or coordinator role, ideally within fire and security or facilities management, though this is not essential.
• Strong organisational and multitasking abilities, with the capacity to manage competing priorities effectively.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with additional experience in CRM or job management software such as Simpro or Joblogic being a plus.
• Excellent written and verbal communication skills, with the ability to work both independently and collaboratively as part of a team.
  Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don’t hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

• Maintain and update customer and system databases (e.g., CRM, job management systems), manage all incoming and outgoing correspondence—including emails, reports, and service certificates—and ensure accurate filing and distribution of compliance documentation (e.g., fire alarm test reports, certificates)
• Coordinate with customers to confirm appointments and access requirements, serve as a key point of contact for service requests, inquiries, and complaints, and follow up on service visits to ensure customer satisfaction
• Track job progress to ensure timely task completion, monitor service contracts to ensure maintenance visits are current, and support smooth scheduling and operational efficiency
• Ensure service-related data is accurately recorded and documented, maintaining a high level of organisation, communication, and customer service across all touchpoints