Administrator at FirstRand Bank India

Durban, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Budget Management, Customer Service, Process Improvement, Compliance, Governance, Electronic Tracking, Management Information, KPI Delivery, Customer Retention

Industry

Banking

Description

Job Description To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement. Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions Resolve all customer queries efficiently and within agreed timelines Improve customer retention and alignment by proactively managing and engaging the misaligned attrition base, resolving concerns and improving customer retention outcomes Provide efficient and effective administrative support to ensure accuracy within the functional area Comply with governance in terms of legislative and audit requirements Maintain effective electronic tracking and monitoring of activities and timelines to support administrative and process efficiency Provide timeous and accurate management information to support improved business decision-making Maintain high performance standards through consistent delivery against defined KPIs and service levels Manage own development to increase competencies and continue with all compliance training requirements Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 10/06/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

Provide proactive administrative support to ensure functional efficiency, accuracy, and compliance within the designated area. Manage costs, resolve customer queries, and maintain electronic tracking systems to support business decision-making.