JOB DESCRIPTION:

We are a well-established HVAC company in the Lower Mainland, BC, seeking a highly organized and motivated Administrator to join our team! As an essential part of our operations, you will play a key role in ensuring smooth communication between customers, technicians, and suppliers.

KEY REQUIREMENTS:

• Strong knowledge of the Lower Mainland geography, or ability to use a map to navigate areas efficiently
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to multi-task and work in a fast-paced environment
• Ability to work both independently and as part of a team
• Proficient in Microsoft Office and basic computer skills
• Previous experience in customer service, dispatching, or administrative roles is an asset

BONUS QUALIFICATIONS:

• Fluency in Mandarin is a big plus! We serve a large Chinese-speaking customer base, and this skill would greatly enhance your ability to communicate with our clients.

• Answer incoming calls and respond to customer inquiries in a professional manner
• Dispatch technicians to job sites based on service requirements and technician availability
• Communicate with part manufacturers and place orders for necessary parts and equipment
• Coordinate logistics and ensure timely delivery of parts to technicians and job sites
• Maintain accurate and up-to-date records for work orders, parts orders, and customer interactions
• Liaise with technicians to ensure job requirements are clear and all necessary resources are available
• Provide excellent customer service by addressing concerns and providing updates on service status
• Receive basic training on HVAC equipment to support communication with technicians and customers