We are seeking a compassionate and organised Administrator to join our Future Steps team. This role focuses on providing effective administration to the needs of the Future Steps clinic and includes managing the day-to-day operations of the clinic, including appointment booking, attendance monitoring, and liaising with parents and professionals.

Key Responsibilities:

• Client Coordination
• Appointment & Record Management
• Communication & Support
• Team Leadership

Essential Skills & Experience:

• Proven experience in a customer service or administrative role, preferably within a healthcare or social services setting.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in using databases and booking systems.
• Understanding of GDPR and data protection regulations.
• Ability to work collaboratively within a multidisciplinary team.
• Leadership experience or the ability to take initiative and guide a team effectively.

Desirable Attributes:

• Experience in working with families and children in a support capacity.
• Knowledge of the Adoption Support Fund and related processes.
• Audiotyping skills for clinical assessment reports.

Why Join Us?

• Be part of a dedicated team making a positive impact on families’ lives.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.

Benefits

• 31 days annual leave (including bank holidays, pro-rata)
• Additional accrued annual leave for the length of service (up to 5 years)
• Free on-site parking
• Company sick pay
• Company pension
• Staff celebrations and events
• Health benefit package

Working Days / Hours - Total 31 hours

• Tuesday - 8:45 - 5pm
• Wednesday - 8:45 - 5pm
• Thursday - 8:45 - 5pm
• Friday - 8:45 - 5pm

Job Type: Part-time
Pay: £27,716.00 per year
Expected hours: 31 per week
Work Location: In perso

• Client Coordination
• Appointment & Record Management
• Communication & Support
• Team Leadershi