About the job

The Administrator will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients.

Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties belowKey Responsibilities:

• Administer PPM's to Engineers.
• Administer work orders with engineers
• Administer all responsive repairs; liaising with tenants, client, contractors and external parties.
• Scheduling work across all stated contracts
• Reacting to emergencies raised by the client and overseeing the engineer's attendance
• Plan efficiencies of location and response time improvements
• Administer PPM's / WAF's to Subcontractors.
• Taking ownership of daily workload
• Diagnose technical abilities and fault reported
• Handling customer complaints or queries via telephone, email or letter.
• Manage completion of PPM's
• Manage completion of reactive tasks
• Manage "Soft Service" Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
• Control and issue the engineer's uniform.
• Client liaison
• Occasion support to ACM, CM
• Production of monthly performance report.
• Management of contract performance schedule.
• Chasing subcontractors' reports/schedules
• To achieve the team's agreed performance targets and ensure that SLAs are met

Essential Hiring Criteria:

IT Knowledge -

MS Office

CAFM Systems

Facilities Management experience

Experience of working in financial performance penalties

Strong organisational skills and a high attention to detail

General knowledge of Intranet services

Happy to work as part of a team or under my own initiative.

• Good communication skills.