EXPERIENCE USING A CLINICAL SYSTEM SUCH AS EMIS WOULD BE AN ADVANTAGE BUT IS NOT ESSENTIAL.

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

As an Administrator, you’ll be part of our valued team based at our Regus office in Slough. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £23,875 to £25,814 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR A FULL LIST OF JOB RESPONSIBILITIES.

The Ideal Candidate

We’re looking for someone who is organised, proactive and confident in delivering high-quality administrative support in a busy healthcare setting. The ideal candidate will have:

• Strong IT skills, including proficiency in Microsoft Word, Outlook, and Excel.
• Excellent interpersonal and communication skills, with a professional and friendly telephone manner.
• A high level of accuracy and attention to detail, with the ability to prioritise tasks and manage time effectively.
• Previous experience working in a general office environment, ideally handling sensitive and confidential information.
• A good understanding of office administration systems, diary management, and information governance.
• The ability to work independently using their own initiative, while also being a flexible and reliable team player.
• A solid understanding of patient confidentiality and NHS working practices.

As an Administrator, you will play a vital role in supporting the smooth running of the Slough Child and Family Wellbeing Service. Your key responsibilities will include:

• Managing appointment bookings for the Health Visiting and School Nursing teams, including sending invitations and reminders, and re-arranging or cancelling appointments as required.
• Monitoring the service’s shared inbox and ensuring sensitive information is promptly passed on to the relevant team members.
• Triaging incoming telephone calls and handling enquiries with professionalism, sensitivity, and confidentiality.
• Allocating referrals, new birth visits, and other essential tasks to the appropriate team members and supporting the Public Health Practitioner on duty.
• Maintaining accurate and up-to-date records, ensuring all data is handled securely in line with data protection and confidentiality standards.
• Supporting administrative tasks across systems such as EMIS and Microsoft Office, as well as assisting with the completion of correspondence and documentation.
• Coordinating supplies for the team, including stationery, PPE, and clinical equipment, and supporting office maintenance tasks as needed.
• Providing general clerical support to ensure the efficient day-to-day functioning of the service