Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers’ needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
Reporting to the Manager, Employee Support, the Administrator, HR Support, handles a significant volume of data transaction for both North America and Canada. This role involves offering assistance to employees and HR team members through phone, ServiceNow cases, or email; addressing inquiries regarding policies and procedures; and helping to resolve or escalate complex issues. The Administrator is also accountable for day-to-day interactions and collaboration within the HRSC, ensuring accurate and prompt support that aligns with the established service level agreements (SLAs) and key performance indicators (KPIs).

• Act as first point of contact for all inquiries received by telephone or the case management system from Employees, Supervisors and HR colleagues in relation to HR or Payroll Policies and Processes.
• Address routine questions about company policies, benefits plans, leave policies, payroll, and general HR procedures through phone calls and case management system.
• Distribute standard HR forms, educate on company guidelines, and provide basic information on employee rights and responsibilities.
• Provide guidance and support with benefit enrollment and ensure that all appropriate paperwork and information is received. Support employees with password resets, walking through provider tools and help with technical issues where able.
• Work with internal subject matter experts (SME’s) and other departments to resolve questions and processing issues.
• Identify complex issues that require investigation or specialist support and route them to the appropriate HRSC department.
• Provide support and educate employees on the use of systems such as Success Factors (myHR), Employee Self Service, Emp Center, EZ Labor, Workforce, or third-party resources including Equifax (i.e. navigation, functional assistance).
• Maintain effective and accurate information received into the HRSC via case management/call tracking system.
• Manage and maintain employee files, electronic and physical hard copy formats.
• Participate in HRSC projects or support other HR colleagues as required.
• Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services, or redirecting as appropriate.
• Achieve mastery of HRSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSC group.
• Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations.
• Support the ongoing development and continuous improvement initiatives within the HR Shared Service Center by participating in activities such as the review and update of process documentation and team ways of working.
• Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies.
• Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information.