Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

DESKTOP SUPPORT ADMINISTRATOR - L3

Location: Miami, FL 33126
Join Wipro Technologies-USA, a leader in digital transformation and technology services. We are looking for a passionate and experienced Desktop Support Administrator to be part of our dynamic team in Louisville, KY. In this role, you will be responsible for providing excellent technical support to end users and contribute to an organization that is dedicated to continuously enhancing consumer experiences.

REQUIRED QUALIFICATIONS:

• A High School Diploma with a minimum of 3-5 years of relevant experience as a Desktop/End User Support Engineer.
• Proven expertise in diagnosing, researching, and resolving technical problems of moderate complexity.
• Demonstrated ability to communicate technical information clearly and understandably to non-technical users.
• Passion for working within a team that prioritizes client-centric solutions and results-driven approaches.
• Experience in documenting and tracking issues using established technical support systems.
  Mandatory Skills: Desktop Support.
  Experience: 3-5 Years.
  Expected annual pay for this role ranges from $45,000 to $110,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome

• Provide advanced level desktop support for various hardware and software issues.
• Research and resolve technical problems that are escalated from first line support teams, typically involving moderate complexity.
• Respond to escalated telephone, email, and online requests for technical support in a timely manner.
• Document, track, and monitor problems using applicable systems and tools while ensuring compliance with department standards.
• Communicate effectively with end users to manage expectations and provide updates on issue resolution.
• Contribute to team initiatives aimed at improving service delivery and enhancing user experience.
• Stay informed about the latest technology trends and continuously seek opportunities to improve personal skill sets.