Job Introduction
Are you a proactive and organised individual with a passion for supporting services that make a difference? We are seeking a skilled Administrator to provide essential support to the Targeted and System Support Services within BU14 – including SET CAMHS, DSR Keyworker, Autism Outreach Service and the Affinity Programme.
This is a key role in a dynamic, multi-disciplinary team that supports some of Essex’s most vital community services for young people and adults. You’ll be at the heart of ensuring smooth administrative operations and maintaining accurate data systems that help drive positive outcomes.

FOR MORE DETAILS ON RESPONSIBILITES PLEASE SEE ATTACHED JOB DESCRIPTION.

The Ideal Candidate

Our ideal candidate will have:

• Excellent numeracy and literacy
• Competent IT skills including Word, Outlook, and Excel Skills/Abilities
• Good interpersonal skills
• Good organisational skills
• Accuracy/attention to detail
• Ability to prioritise own workload
• Effective time management
• Ability to maintain confidentiality
• Demonstrates the ability to work independently using own initiative
• Experience of working with confidential and sensitive information and data
• Understanding of patient needs and NHS
• SystmOne Experience

As travel is required for this role you must have a UK driving license and access to a vehicle for this role.

FOR MORE DETAILS ON ELIGIBILITY CRTIERIA PLEASE SEE ATTACHED JOB DESCRIPTION.

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

As an Administrator, you’ll be part of our valued team based in our Mid Essex Services. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £23,875- £24,500 (Depending on experience) with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities

As an administrator you will:

• Provide administrative support across BU14 teams, working flexibly where needed.
• Accurately input and manage client data using SystmOne and PDH systems.
• Produce regular reports for function leads using Microsoft Office.
• Respond to phone calls and emails professionally, often handling sensitive information regarding vulnerable individuals.
• Process safeguarding referrals and allocate assessment requests to practitioners.
• Maintain accurate records to support outcome and KPI reporting.
• Support with diary management, meeting coordination, minute-taking, and rota management.
• Ensure smooth operation of office supplies, IT systems, and basic troubleshooting.
• Support data cleansing and uphold high standards of record-keeping.
• Co-ordinate movement of equipment between sites (e.g., laptops), occasionally lifting/moving boxes in line with manual handling guidance.
• Monitor shared mailboxes and communication channels across the service.