Morya Cars is seeking a dedicated and detail-oriented Car Rental Administrator with 5 years of proven experience in the car rental industry. The ideal candidate will be responsible for managing rental operations, maintaining customer satisfaction, handling administrative tasks, and ensuring smooth day-to-day functioning of the rental business.

KEY SKILLS & QUALIFICATIONS:

• Minimum 5 years of experience in car rental administration or related field.
• Strong knowledge of car rental software and office tools (MS Excel, Word, etc.).
• Excellent communication and customer service skills.
• Ability to multitask, stay organized, and handle pressure in a fast-paced environment.
• Understanding of vehicle maintenance schedules and legal documentation.
• Team leadership and training experience is a plus.

• Manage daily car rental bookings, returns, and reservations.
• Coordinate with customers for rental agreements, pickup/drop-off scheduling, and vehicle inspections.
• Maintain accurate records of rental transactions, vehicle usage, and billing.
• Monitor fleet availability, service schedules, and ensure timely maintenance of vehicles.
• Resolve customer queries, complaints, and disputes in a professional manner.
• Prepare daily, weekly, and monthly reports for rental activities and revenue tracking.
• Supervise junior staff and ensure adherence to company policies and procedures.
• Maintain proper documentation for insurance, registration, and vehicle compliance.
• Support the sales team in promoting rental services and upselling additional offerings.