MPA Recruitment are seeking a dependable and detail-oriented Administrative Assistant to join our professional team. This critical role provides essential support to ensure the smooth functioning of daily operations, helping the business run efficiently and effectively.

EXPERIENCE:

• Experience in customer service
• Administrative experience
• Microsoft Office experience Desirable:
• Experience in a similar role

• Process customer and third party transactions in accordance with Shared Services policies and procedures while adhering to defined timescales.
• Performance of debt collection activities in accordance with Shared Services policies and procedure while adhering to defined timescales and targets.
• Monitor customer and suspense accounts to ensure the debtors’ ledger is an accurate reflection of outstanding debt.
• Assist in the resolution of escalated issues coming from the Income Shared Services Centre.
• Review income reports to identify discrepancies and variances in employee pay, ensuring correction prior to income processing.
• Communicate system related issues to Income Team Leader.
• Process and audit transactions and data entry, ensuring that the FPL system is adequately maintained to ensure accurate income processing.
• Provide administration support to Income Shared Service Centre by ensuring that income operations are maintained in an effective up to date and accurate manner.
• Provide customer service to employees and all levels of staff by receiving and responding to questions regarding systems, policy and procedures.