On behalf of Nationwide, AMS are seeking an Administrator for a 12 month contract, with the possibility of extension or permanency, working remotely initially with a view to become hybrid, based in Glasgow City Centre.
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that’s why through our Branch Promise we now have the biggest branch network in the UK.

ABOUT YOU

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

WHAT’S THE ESSENTIAL AND MEASURABLE EXPERIENCE AND SKILLS REQUIRED TO DO THIS JOB?

• Follow standard processes and procedures, adhering to company policy
• Complete a variety of administration requests within mortgage processing
• Always providing excellent customer service by being pro-active
• Work towards maintaining high performance with a combination of productivity and quality
• Communicate effectively with use of excellent written and verbal communication skills via email and phonecall
• Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
• Work well within a department and as a team to complete multiple requests
• To be able to work independently and manage your own workload efficiently
• Attention to detail and data accuracy is essential
• Make outbound calls to brokers to obtain documents / clarifications.

As part of our Prime Business team, you will be processing mortgage administration and handling a variety of administration tasks. This role will involve case management, checking documents, obtaining documentation and validation. You will have to make outbound calls within the role to chase documents required for the application and will work within a busy environment to meet targets and deadlines whilst managing your own workload.