JOB DESCRIPTION

On behalf of Nationwide, AMS are seeking an Administrator for a 6-month contract initially, with the possibility of extension, working within Mail Processing & Logistics Team at Nationwide House, Swindon.
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that’s why through our Branch Promise we now have the biggest branch network in the UK.

ABOUT YOU

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.
What’s the essential and measurable experience and skills required to do this job?
· Previous administration experience
· Excellent written and verbal communication skills
· Experience of mail room / postal services would be beneficial.
· IT Competency
· Highly organized with a keen eye for detail.
· A team player with a proactive attitude and willingness to learn.
· Able to communicate effectively and assist with inquiries.
· Can work well in a team under pressure and in a fast-paced environment
If you’re a proactive team player with a commitment to delivering high-quality service, we’d love to hear from you!
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
· Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
· Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
· Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

This role will play a critical part in processing applications, sorting and verifying customer documents, and supporting the wider inbound team as we continue to deliver excellent service post-launch.
As part of the team, you will assist with a variety of administrative and operational tasks, ensuring smooth and efficient mail processing and providing support for ongoing projects.
Key Responsibilities:
· Mail Processing: Sort large volumes of mail and perform quality checks to ensure data accuracy.
· Application Processing: Review and key customer information from applications that come through the postal network.
· Document Verification: Verify customer documents to ensure they meet required standards.
· Team Support: Work alongside the wider inbound team, assisting with any additional administrative tasks and support as needed.
· Customer Inquiries: Handle any customer inquiries and provide clear, accurate responses.