Administrator - Rosebank Park, Harwich
£12.27 per hour; £19,141.20 per annum
30 hours per week; Permanent
Monday – Friday
Harwich, Essex
Ref: RB015
We are looking for an Administrator to work collaboratively alongside our Service Manager to help provide secretarial and administrative support to Rosebank Park in Harwich.
In this role, you will provide a friendly and helpful reception service to all visitors and callers to the service, including the provision of information and, where appropriate, the resolution of basic queries.

As part of this role, the Customer Resolutions Officer’s key responsibilities include…

• Welcome visitors in a warm and professional manner, ensuring that they adhere to the scheme’s health, safety and fire procedures.
• Answer the telephone in a friendly and professional manner, taking and forwarding messages as necessary.
• Provide administrative support to the service, dealing with general correspondence and maintaining accurate and up to date records.
• Prepare letters relating to rent arrears, credits, refunds, and end of tenancies.
• Create sign up of tenancy packs, including tenancy agreements, support and wellbeing contracts, core forms, census forms, and any other relevant paperwork.
• Receive, record and store monies received, and bank these weekly, including administering the Tenants Finance System.