THE COMPANY:

Dodd Group was formed in 1947 in Shropshire and has remained a privately owned family business ever since. With an unrivalled reputation within the building services sector, we offer a comprehensive electrical and mechanical design, installation and maintenance service across many sectors.

We are seeking an experienced Contract Support Administrator to assist with delivery of our Defence Contracts on a fixed term contract, maternity cover basis. Working PART TIME (25 hours per week covering Monday to Friday),from our Exeter based offices; using a bespoke diary management system, to effectively schedule works to provide a quick and efficient service in ensuring resident concerns are attended and completed within the agreed timeframe. This is a fast paced and busy working environment, dealing with inbound and out calls and maintaining databases and engineer’s information and diaries as required.
As the Contract Support Administrator, you will liaise with and co-ordinate the team and sub- contractors to deliver works on time and on budget. You will oversee the investigation of complaints and respond to queries for clients, staff and engineers swiftly and effectively, offering resolution with minimum impact on service delivery.
You will be the first point of contact between the client and the engineer or contractor; assist with the delivery of management information and attend team meetings and assist with recording and maintaining data for reporting.