COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

Provides supports to the customer service and control group team with administration and processing of pensioner and lump sum payments. Monitors and completes processing as assigned through work flow tool and processing queues.

QUALIFICATIONS:

• Community College or University degree with focus on business, finance or equivalent training.
• Approximately 3 years progressive experience in a related field
• Proficient data entry and high attention to detail and accuracy with keying data
• Computer skills including Excel, Word
• Customer service oriented

• Process manual lump sum payments, new pensioner set ups, demographic changes and direct deposit changes on the Genesys payment system, including incoming address changes from Retiree Assistance website. Monitor and re-direct corporate website inquiries to appropriate individual for action.
• Process adjustments including; corrections, payment reversals, deduction refunds and stop and reissues requests.
• Track, reconcile and process electronic fund transfer (EFT) rejects, recalls and traces.
• Process amended and duplicate tax slip requests received from customer service team.
• Process deceased pensioner notifications in a timely manner by completing checklist including; letters sent to bank or family members for recovery of funds, recalling overpayments from bank and coordinating communication to clients with customer service team.
• Reconcile and prepare bank deposits for pensioner deductions cheques (international payment fees).
• Manage the outstanding cheque report items for the customer service team and verify cheque status for external customers calling to confirm cheque validity.
• Distribute and track various internal quality control reports and audit reports for department.
• Liaise with internal teams and external customers or vendors to support the resolution of client inquiries, issues and concerns.
• Provide support to the mail room and vault as required