ABOUT THE CANDIDATE

To be considered for this position, applicants will have the following;

Essential

• Excellent verbal communication skills.
• Polite and professional telephone manner.
• Sensitivity to confidentiality issues and data protection.
• Ability to work on initiative and as part of a team.
• Ability to work under pressure.
• Ability to work well with the members of the public.
• Ability to work flexibly and to cover colleagues holiday/sickness periods.

ABOUT US

SPC is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of working for SPC include:

• NHS pension scheme, 23.7 employer contribution.
• Life insurance.
• Family benefits including an adult dependents pension and children’s pension.
• Ill health benefits.
• Proper pay and cost of living benefits.
• Eye care vouchers health service discounts.
• Generous annual leave, 33 days inc BH
• Enhanced maternity and paternity terms.
• High street discounts through our own online portal.
• Technology and homewares salary sacrifice schemes with Currys and John Lewis.
• Cycle to work salary sacrifice scheme.
• Gym salary sacrifice scheme.

Oakfield Surgery located at Newmarket Hospital, are looking to recruit an efficient administrator to the team on a permanent, full or part-time basis. The main responsibilities of the post holder will be to ensure timely, accurate and consistent recording of the clinical information onto the surgery computer system.

Reporting to the operations supervisor and practice operations manager, duties will include;

• Take ownership of the incoming post, scan and process hard copy letters.
• Monitor the surgery email account, transfer and process into the patient’s record.
• Accurately summarise and read code all incoming electronic and hard copy correspondence according to agreed protocols and within agreed. timescales on the clinical system.
• Maintain accurate patient records.
• Ensure any correspondence is assigned to the correct person/team within the correct timeframe.
• Create tasks or AMGP requests with information received/ requested from clinical correspondence.
• Provide cover for annual and sickness leave for other team members including reception, admin and medical secretary.
• Answer the surgeries incoming calls.
• Work on the front desk and dealing with patient requests.
• Manage non NHS and SAR requests and allocating the completion of medical reports and private medical examinations to the appropriate GP.
• Input new patient registrations.
• Take payment for non NHS work from patients and updating the appropriate spreadsheets.
• Send urgent referrals via ERS or email.

Please see the job description attached for further information.