SKILLS AND EXPERIENCE

• Be Customer Centric and passionate about being able to effectively support customers.
• A high degree of organisation and excellent communication skills are essential.
• Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
• Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
• Able to work at pace using a computer, without it affecting your accuracy.
• Be keen to learn new processes and happy to ask for support when needed.
• Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
• Experience of working in a legal, secretarial, or property management environment may be considered an advantage but not essential.

MAIN PURPOSE OF JOB

All administrative tasks related to providing Remortgage and Resales packs to solicitors for managed properties, working out of our Torquay Centre of Excellence.

MAIN RESPONSIBILITIES

• Communicate professionally with customers, solicitors and clients over the telephone and via email.
• Use Microsoft Office proficiently, particularly Word and Outlook.
• Use multiple database systems to update records.
• Awareness of importance of data privacy expectations.
• Ensure that all requirements are obtained in full before moving a case onto the next stage.
• With training, learn to prepare documents as part of the conveyancing process.
• Work effectively as part of a team in person or using technology.
• Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
• Work towards achieving the Property Transfer Department’s KPIs.