Full job description

Job Overview

We are seeking a dynamic and organized Administrator / Receptionist to join our team on a full-time basis, working 18 hours per week.

The set days and hours are -

Thursday 07:45-16:00 with 30 minutes unpaid lunch

Friday 07:45-18:30 with 30 minutes unpaid lunch

We are a small rural practice which prides itself on its friendly and caring ethos. The successful candidate will work as part of the administration team and will have suitable customer service experience.

This vital role combines front-desk reception duties with administrative responsibilities, ensuring smooth daily operations and exceptional first impressions for patients . The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills, ready to support our team with professionalism and enthusiasm. If you thrive in a fast-paced environment and enjoy providing outstanding service, this opportunity is perfect for you!

Responsibilities

• Greet visitors warmly and professionally, managing check-in procedures and directing them appropriately
• Answer incoming phone calls promptly, using proper phone etiquette to assist callers or redirect inquiries
• Emis web experience desirable
• Manage front desk activities including handling mail, deliveries, and scheduling appointments
• Maintain organized records through data entry, filing, and document management using digital tools
• Utilize Microsoft Office Suite (Word, Excel, Outlook)
• Perform general clerical duties such as photocopying, scanning, and maintaining office supplies to ensure operational efficiency

Qualifications

• Previous experience working within the NHS is desirable
• Proven office experience with a strong background in administrative support and reception duties
• Excellent computer skills including proficiency in Microsoft Office (Word, Excel, Outlook)
• Prior experience with data entry, clerical tasks, and managing office records effectively
• Strong organizational skills with the ability to prioritize tasks efficiently in a busy environment
• Exceptional phone etiquette with clear communication skills and a friendly demeanor
• Demonstrated ability to handle confidential information discreetly and professionally