Administrator/Receptionist
Job Description:

HERE YOU’LL BE WELCOMED. WE CHAMPION DIVERSITY AND WE UNDERSTAND THE IMPORTANCE OF OUR PEOPLE REPRESENTING THE COMMUNITIES AND CUSTOMERS WE SERVE. YOU’LL FIND AN INCLUSIVE ENVIRONMENT WHERE YOU CAN BE YOURSELF AND WHERE EVERYONE IS DRIVEN BY THE SAME PURPOSE - HELPING PEOPLE LIVE LONGER, HEALTHIER, HAPPIER LIVES AND MAKING A BETTER WORLD.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

ROLE OVERVIEW

You will coordinate all back of house administration requirements ensuring the smooth running of the administration tasks and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers

WHAT YOU’LL DO:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well presented reception and waiting areas
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
• Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
• Post - collect, open, date stamp, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required.