JOB DESCRIPTION:

Admin tasks

Reception Thu and Fri

• Welcome all visitors to the site and announce them to the relevant services
• Take all external and internal calls
• Maintain good relationships with clients, staff and other agencies
• Organise and maintain room bookings, maximising the utilisation of space
• Organise all outgoing mail, ensuring that it is franked and bagged ready for posting and to sort and distribute incoming mail
• Report any faults with equipment, systems and/or maintenance issues to the appropriate service/agency
• Assist in the efficient and accurate recording of data in all electronic systems
• Create access packs for new staff members
• To cover reception as and when required eg lunch cover, sickness or leave cover

EXPERIENCE & SKILLS:

• Proven experience within an administrative role
• Strong Administration and Receptionist Skill
• Good Customer Service Experience
• Excellent Telephone Manners
• Attention to details
• Strong Computer Skills
• Excellent interpersonal and communication skills
• Able to demonstrate initiative and deal with sensitive information.
• Ability to cope effectively under pressure
• Ability to use own initiative and act quickly and decisively.

SPECIFIC APTITUDE & ABILITIES:

• Competent e-mail user
• Organised and have the ability to coordinate and prioritise own workload
• Have and promote a professional working attitude
• Ability to work as part of a team
• Experience of dealing with tight deadlines

MAIN PURPOSE:

BHFT is looking for an experienced administrator/receptionist to work in our Specialist services team based at our clinic at 25 Erleigh Road, Reading. Must be flexible, love working in a busy clinic and able to juggle competing priorities.
The role is administration within Specialist Services, working in the Adult ADHD service across the ADHD Diagnostic and Medication pathways.

ADMINISTRATION TASKS

• processing referrals
• opting clients into the service
• sending out correspondence to clients and GPs
• contacting clients to book appointments
• recording all interactions using BHFT patient record systems
• any other administrative tasks as directed by the business support manager
• To support projects and ad-hoc work requirements by undertaking a variety of administration and clerical tasks