Quality and Workflow Coordinator
Location: Norwich
Contact: 6 Months
Keywords: Workflow, Quality Assurance, Account Handler, Support, Multi-national, Multi product line portfolio

Our client is seeking a Quality and Workflow Coordinator o join their team in Norwich, with the flexibility of hybrid working. This role offers an exciting opportunity to support existing colleagues in servicing a large multi-national, multi-product line portfolio of business. The successful candidate will contribute towards meeting internal targets in error reduction, quality checking, and processing across all product lines.

• Hybrid working opportunity with 2 days per week in office
• Supporting a large multi-national, multi-product line portfolio of business
• Opportunity to contribute towards meeting internal targets

WHAT YOU’LL DO:

As aQuality and Workflow Coordinator, your day-to-day responsibilities will involve preparing Market Reform Contracts and Endorsements using our document templates. You’ll adapt these based on information received from our clients and input from the broking team. You’ll also calculate applicable taxes using our tax tool and arrange for new clients to be set up on our systems. Your role will include effective control and management of internal targets in respect of workflow, contract certainty, premium warranties/payments, MRCE workflow, late signings. Additionally, you’ll monitor and track MRCE documents while reviewing and responding to queries emanating from Marsh Operations, internal colleagues, markets and clients.

• Prepare Market Reform Contracts and Endorsements using document templates and adapt these based on information received from clients and input from the broking team
• Calculate applicable taxes using our tax tool
• Arrange for new clients to be set up on our systems
• Effective control and management of internal targets in respect of workflow, contract certainty, premium warranties/payments, MRCE workflow, late signings
• Monitoring and tracking of MRCE documents
• Review and respond to queries emanating from Marsh Operations, internal colleagues, markets and clients

Our client is seeking a Quality and Workflow Coordinator o join their team in Norwich, with the flexibility of hybrid working. This role offers an exciting opportunity to support existing colleagues in servicing a large multi-national, multi-product line portfolio of business. The successful candidate will contribute towards meeting internal targets in error reduction, quality checking, and processing across all product lines.

• Hybrid working opportunity with 2 days per week in office
• Supporting a large multi-national, multi-product line portfolio of business
• Opportunity to contribute towards meeting internal target

The ideal candidate for the Quality and Workflow Coordinator position will bring excellent organisational skills to manage multiple tasks effectively. They will have strong interpersonal skills for building relationships with colleagues and clients. Their ability to work under pressure during peak business periods will be crucial for success in this role. They should also be able to cope with the cyclical nature of the business. Attention to detail is key for ensuring accuracy in all tasks performed. Lastly, self-motivation and a willingness to learn new skills as required by the role are highly desirable.

• Excellent organisational skills are essential for managing multiple tasks effectively
• Strong interpersonal skills for building relationships with colleagues and clients
• Ability to work under pressure during peak business periods
• Ability to cope with the cyclical nature of the business is crucial
• Attention to detail is key for ensuring accuracy in all tasks performed
• Self-motivation and willingness to learn new skills as required by the rol