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Administrator - Social Media at saudiceram

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Skills, Organizational Skills, Data Entry, Record Keeping, Communication, Coordination, Time Management, Multitasking, Basic IT Knowledge, Problem-Solving, Attention to Detail

Industry

Wholesale Building Materials

Description

. Department / Plant Call Center Section Marketing Grade 07 Last Update 28th AUG 2025 ISO Number M-AAA-06-20 Job Purpose To manage and support the administrative functions of the call center, ensuring smooth operations, accurate record-keeping, and effective coordination between teams to maintain service quality and operational efficiency. Job Responsibilities Daily Operations Support: Oversee and coordinate administrative tasks to ensure smooth functioning of the call center. Staff Scheduling: Assist in preparing and managing shift schedules, attendance tracking, and leave records. Data Management: Maintain accurate records of call logs, performance metrics, and customer feedback. System & Equipment Coordination: Ensure availability and functionality of communication systems and office equipment. Compliance Monitoring: Ensure adherence to company policies, data privacy regulations, and call center protocols. Reporting & Documentation: Prepare daily, weekly, and monthly reports for management review. Take calls that your agents can’t handle and be available when an agent appears to need assistance. And on time to rash calls. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate. Education Bachelor's degree in Business, Marketing, or ManagementExperience Minimum of five years of experience in administrative role. Language Fluency in Arabic and English. Skills Administrative & Organizational skills Data entry & Record keeping Communication & Coordination Time management & Multitasking Basic IT & System knowledge Problem-Solving Attention to detail Competencies Analytical ThinkingCollect & Interpret InformationCommitment to LearningCommunication ManagementDelegate EffectivelyLoyalty & DedicationProduct DevelopmentPrototyping DevelopmentReliable and DependableTeamworkTime ManagementWork Ethics and Values

Responsibilities

The Administrator - Social Media will oversee and coordinate administrative tasks to ensure the smooth functioning of the call center. This includes managing staff schedules, maintaining accurate records, and ensuring compliance with company policies.