DESCRIPTION

We have an exciting opportunity to join us here in our Cribbs Causeway office as a Quality Assurance Administrator. You will be supporting within our Operations function, monitoring activities across all methods of customer interaction to ensure compliance with regulatory rules, industry and business standards.
If you’re looking for a fresh challenge, new career or your first career we will provide you with full training and support on joining our team. If you like to be organised and have great communication skills, then we welcome your application.

ABOUT SOMERSET BRIDGE GROUP

Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That’s why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

• Promote a culture of treating customers fairly and acting in the customers best interest
• Ensure any issues identified as having, or potentially having, customer detriment are escalated to the line manager
• Identify trends and apply recommendations to the business to prevent similar occurrences
• Ensure accurate and complete records are kept up to date to demonstrate compliance with FCA rules, facilitate accurate reporting and to enable the business to identify trends
• Ensure compliance with policies and procedures across all business functions
• Provide timely and accurate reporting and feedback to Team Leaders
• Identify opportunities for improvement from the monitoring activities completed to reduce costs, increase efficiencies, and improve quality
• Maintain knowledge of best practice by keeping up to date with business and industry changes