Job Title: Administrator
Location: Great Witchingham Norwich
Hours: Full-time
Our client has 25+ years of dedicated experience in the drainage and utilities industry. Their core focus is on supplying and fitting reliable sewage treatment units, drainage and utilities and pump stations, tailored to cater to the needs of both individual homeowners and property developers

JOB OVERVIEW:

They are seeking a highly organised and detail-oriented Administrator to join their team. The ideal candidate will possess strong administrative skills, demonstrate exceptional accuracy, and be confident communicating with customers both in writing and over the phone. This role is key to ensuring smooth and efficient office operations through excellent data management, customer service, and document handling.

ESSENTIAL SKILLS & ATTRIBUTES:

• Excellent verbal and written English communication skills.
• Confident and clear telephone manner.
• Strong proficiency in Microsoft Office, especially Excel and Word.
• High attention to detail and commitment to accuracy.
• Ability to manage time effectively and prioritise tasks.
• Willingness and ability to learn new systems, procedures, and responsibilities.
• Dependable, proactive, and flexible approach to work.
• Comfortable working independently and as part of a team.
• Full UK driving licence and access to own vehicle.

• Accurately input and manage data across various systems and databases.
• Make and receive telephone calls in a confident, professional manner, ensuring all enquiries are handled or directed appropriately.
• Analyse data and produce reports or insights as required.
• Create, manage, and maintain spreadsheets to support reporting and administration.
• Compose, send, and respond to customer emails with a high standard of written English.
• Prepare and send out mail to clients and partners.
• Print and bind documents using appropriate machinery, ensuring high presentation standards.
• Maintain accuracy and attention to detail in all paperwork and records.
• Flexibly adapt working hours when necessary to accommodate changes in workload.
• Learn and take on new responsibilities and tasks as the role evolves.
• Use initiative and sound judgment to support the wider team when required.
• Travel locally as needed (a valid UK driving licence is essential).