Administrator (Telephone Support)

at  Connelly Security Systems Ltd

ABOUT THE COMPANY

Connelly Security Systems (CSS) is part of Connelly Group Holdings Ltd. Established in 1986, CSS Ltd is one of Scotland’s largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.
As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

ARE YOU A DRIVEN, ENTHUSIASTIC, AND MOTIVATED INDIVIDUAL? DO YOU THRIVE IN A FAST-PACED ENVIRONMENT?

We are actively seeking an experienced Administrator with at least 2 years’ experience to join our Customer Service Team. The successful candidate will be based at our Glasgow Head Office location.
This role plays an integral part in the delivery of great customer service to our extensive client base across Scotland through dealing with an exceptionally high volume of queries, mainly via telephone on a daily basis.

SPECIFIC DUTIES & RESPONSIBILITIES

Your main duties will include but not be limited to:
- Professionally manage incoming calls for an extremely busy operation across all aspects of the business, which should be dealt with and closed off timeously
- Create a positive interaction with customers through both telephone and e-mail enquiries
- Ensure accurate data entry in all office-based systems
- Booking in customer routine maintenance and service visits
- Supporting our customers with payments for services
- Updating and reporting on clients’ recorded information
- Processing Mail and Office Stationery deliveries
- Supporting the Customer Service Team with general admin tasks when required to ensure processes and procedures in the office flow efficiently