MAIN DUTIES OF THE JOB

Monitor and review STRATA referrals to identify and process work to community health and social care teams:

• Managing a varied workload in a busy working environment. There is a requirement to be organised, prioritise workload and manage enquiries.
• Managing risk and priority of routine referrals, responsible for making the decision of the referral pathway.
• Review key blockages to patient flow, ensuring that patients achieve their most independent outcomes highlighting key issues to Clinical Prioritisers and to team managers.
• Monitor and assist in maintaining mailbox, phones and Electronic Referral system.
• Using clinical and professional systems to gather information as required to process referrals.
• Timely and accurate escalation of non-routine pathway referrals.
• Accurate and timely documentation of decisions on STRATA, RiO and Mosaic in line with organisational policies.
• To maintain compliance with organisational and statutory responsibility for confidentiality.
• Ensure proper use of the organisational resources in the course of business, ensuring minimal waste and minimal cost.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.