BRAND – WORMALD | TRARALGON, VIC | FULL TIME

Wormald is seeking a reliable and motivated Administration Officer to join our friendly team based in Traralgon.

• Attractive remuneration
• Join a friendly and supportive team
• Outstanding career opportunities with a national fire industry leader

A great opportunity exists for a reliable and enthusiastic individual with a ‘can-do’ attitude to join our Traralgon team as an Administrator. This role is pivotal to the team to ensure seamless customer service delivery to our clients. You will work directly with field supervisors, technicians, customers and subcontractors to coordinate our client and business needs.

Your primary duties will include, but are not limited to:-

• Developing and fostering close business relationships with all stakeholders
• Acting as the conduit between field-based staff and external clients
• Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
• Receiving, raising and following-up on service calls
• Preparing documentation, service docket pricing, purchase orders and reports
• Maintaining accurate record management into the Sales/Pronto CRM system
• Providing quotations and company standardised pricing, when required
• Following up calls to clients to resolve outstanding issues

Previous experience working closely with internal and external stakeholders, including business customers is a must. You will be technologically savvy, open to working with new systems/technology whilst demonstrating a history of meeting customer requirements in a fast-paced environment.

We require someone who possesses the following qualities:

• Self-starter with exceptional organisational skills
• Ability to multi-task
• Attention to detail
• Ability to achieve deadlines with excellent time management skills
• Strong focus on delivering customer service excellence
• High level of written and verbal communication skills
• Proficient in Microsoft Office, Pronto (or other ERP’s)

This is a great opportunity for a motivated individual to utilise their people-centric skills and deliver high quality customer service to our stakeholders. In return you will receive competitive remuneration and great career advancement opportunities for the right person.
Wormald recognises that a diverse workforce is essential to our ongoing business success and encourage applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.
Only successful candidates will be contacted.
March 202