COMMISSIONS OFFICER AND ADMINISTRATOR

Location: Queen Hills, Norwich – NR8 5HD
Working hours: 9 – 6
Type: Full-time, Permanent
Salary: £25,500 per annum
Join an award-winning, independent mortgage brokerage where attention to detail and exceptional service make all the difference.
Yellow Brick Mortgages is a nationally recognised firm based in Norwich, serving clients across the UK. With 80+ advisers, 5,900+ 5-star Trustpilot reviews, over £170k donated to charities, and 15k+ trees planted, we’re committed to customer service, community and sustainability.
We’re now looking for a Commissions Officer and Administrator to support our operations. You’ll play a vital role in processing commission statements, managing deductions, and providing admin support to our busy team. This is a varied, hands-on role, ideal for someone highly organised, confident with Excel, and ready to take ownership.

· Process commission statements and prepare consultant reports.
· Administer charity, tree planting, and introducer deductions; create remittances.
· Maintain systems, trackers, and update key data.
· Liaise with advisors and introducers to resolve queries.
· Support the wider admin team with ad-hoc duties.
· Call lenders, solicitors, insurers and GP surgeries for updates.
· Allocate referrals, update KPIs, and assist with marketing materials.
· Provide updates to Estate Agent partners and input data into systems.